I went to Spotted Pig last night for dinner with a friend. The wait was about 30 minutes at 7pm - so we had a drink and waited. Crowded, loud, yes...but part of the experience and it's a cool festive atmosphere, so we were enjoying ourselves.
Until we got seated. Cramped seating, yes, but it was fine - we were in a good mood and enjoying our company. My date had a question about the Duck Egg appetizer. "It's bad" was the answer we got. We laughed it off as a joke, but we both noticed that our server wasn't laughing, looked pissed, and was glaring at us to take our order after having been seated for all of 10 minutes, 8 of which we did not have menus.
The service was very, very slow for us. Our waiter never offered to refill drinks. No water refills either (we got up and refilled ourselves at the bar after a while). No "is everything okay here?" the entire meal. We watched the table to our right sit down as we were served entrees. They were paid up and leaving as our dessert menus were put in our hands. We waited a solid 30 minutes between finishing entrees and getting the dessert menu. But we were still in a good mood so we rolled it off our backs. All in, from seating to dessert, it was over 2 hours.
Anyway here's where it gets weird. Because we were so close to the table next to us, we heard our curt waiter telling this couple that no, they could not allow them to order an apertif instead of dessert because they had to turn over the table, and they had to order at the bar. All this in a very harsh and, dare I say "bitchy" tone. The pair asked why and were met with aggressive answers about management and space. It was really bad.
Now, if they were in that dire of a need to turn over their tables, then why didn't they just look to the next table that had been sitting there for multiple hours due to their own slow service? That's the part that made me mad. Because of our experience (which I still would have looked past on its own), coupled with his treatment of the table next to us, I halved his tip (I am normally a big tipper...20% minimum). I didn't stiff him but sent a little message. I thought it was fair.
Well, this must have rubbed him the wrong way. He came back to our area and proceeded to literally pull a half-drunk cocktail out of the hand of the woman next to us. "Wait, I'm still drinking that!". He walked away. We were all dumbfounded. You just don't do that, I'm sorry. You don't.
On our way out we spoke with the manager just to let her know what had just gone on. More or less we were mocked in our faces. No apology, nothing.
Look I can understand being busy. I eat out a lot and can handle delays and cramped spaces and kitchen mess-ups. But rudeness doesn't fly. I don't care if you're full every night, restaurants die because of this. The food was okay, but not good enough to bring me back.