South Street Philly Cheese Steak has been in Westwood Village a long time.
But when it went in, I was still a vegan, so I didn't eat there and never really got around to it after I returned to carnivorism.
But, yesterday, I found myself out front after an errand and thought "What the heck?" and orderd a sandwich.
I ordered a chicken sandwich (same as the steak, but with chicken), with hot peppers and grilled onions, NO cheese. I ordered and brought it up to my office (I can walk it, but I was running an errand so I drove -- I work about a mile away).
Got back to my desk and the whole thing is covered with melted cheese. Now, I'm out 8 bucks and have no lunch and no time to run back and get it replaced.
So, I called them up and explained. Nice girl on the phone apologized. She told me to come back, I said I had no time. I said I'd come back today. She said fine, took my name and phone number.
Today, I went back and there was a note explaining what happened.
I got my sandwich replaced.
As for the sandwich, I thought it was pretty darn good. Not sublime, but very tasty. I thought the onions and the bell peppers were cooked just right for me. The hot pepps weren't whole, they were sort of ground up. The chicken was moise and the bread aborbed the sogginess and held together.
I can't compare this to a real Philly cheesesteak or steak sandwich since I've never been to Philly. I do like the steak sandwich at Markie D's, but that's as close as I've come. A Philadelphia guy in there today said they had the "right bread" if that means anything, some brand from Philly.
All in all, a good sandwich. Not a drive across town sandwich, but an I'm in Westwood and here I am so I'll have one sandwich.
But the real point of the post is that I would have written a negative comment if they hadn't done the right thing and replaced my sandwich. And maybe they did "what they were supposed to do" and don't deserve the praise. But my feeling is that mistakes happen, I'm the non-cheese eater in a place were almost everyone gets cheese and I'm sure the cook just got in a cheese-rhythm and put it on by accident. It happens. But they made it right and for that they've earned my business when I'm in the neighborhood.