We ate at Silver Pond last night, and I think it was the single worst dining experience I've ever had. The food was wonderful, but the service was so bad we will never go back.
We got there at 5:30 pm. The place was packed, with a big line. The front of house man (owner?) said it would be "about 15 mins, maybe 20" so we decided to wait. And wait, and wait. We asked about the status several times, and it was always "soon." It was chaos in there, and it was at least 45 mins before we were seated. If I hadn't be starving we would have left by then, but I figured, hey, it's got great reviews, be patient.
So, we finally get a table, and I definately ready to eat. And we wait. And wait. After 15 mins, we stopped the owner again saying "we are ready to place our order, can you get someone to take it?" And we wait some more. The waiter, who has been walking right by us for close to 30 mins, finally takes our order. We order X as an appetizer and two entrees. And yes, we specified "please bring this out first as we are very hungry." Guess what hit the table last, 15 mins after our entrees?
The food, as advertised, was very, very good. But we will never go back. It wasn't THAT good.