When I purchased my Shun (Edo) knives, I noticed that you can send them into the company to be sharpened. I'm a little leery of doing so, because of a non-responsive gift-with-purchase offer I submitted and never received feedback (not to mention, they are slow to respond in general).
Has anyone sent in their knives to them for their free sharpening offer? How long did it take? Where you pleased with the experience?