Not About Food

When to send something back to the kitchen?

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Not About Food 37

When to send something back to the kitchen?

smiles33 | Mar 17, 2009 09:05 AM

My husband and I had a HORRIBLE meal at a local restaurant in the suburbs that bills itself as offering "Wine Country Cuisine" and charges wine country prices (not suburbs' pricing). We literally looked at one another during the meal and talked about sending it back but just didn't feel comfortable doing so. At one point, the waitress came by to clear some plates and asked how everything was. Before I knew it, I said, "Good." Yes, I'm one of those people who has trouble sharing bad news in a social setting. This a small restaurant with a capacity of about 25 and it was only 1/2 full. You could hear almost every conversation so I just didn't feel comfortable doing it in front of the whole restaurant. Then again, I've NEVER sent anything back to the kitchen before so who knows if I would've done so if it had been a large noisy restaurant. I think it would have been much easier for me to complain about poor service than poorly executed food. The waitress was very prompt and friendly and did her job well.

Anyhow, I'm here because I feel conflicted. I still posted a horrible review of the place on a website (not YELP, which has "rave reviews" about the place) so I feel like I did the cowardly thing by criticizing them publicly without having given them the chance to try and remedy it. But seriously--I'm not sure they could've remedied it other than comping the entire meal. Leaden lumps of dough were passed off as gnocchi and they had the nerve to charge me $18. A "braised short rib" dish had overcooked stew meat like clump of meat and undercooked carrots (around $25). The roasted beets dish tasted (and looked!) like canned beets....

Thoughts?

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