I haven't been able to shake feeling like I got a bad rap at Ruths Chris, and I'm leaving it up to the Chowhounders to tell me if I'm off base or not.
Last weekend, my wife surprised me with dinner reservations at Tampa's Ruth's Chris for my 40th birthday. Tampa has all the chain steakhouses, as well as a few excellent privately-owned places (Berns), but we've always enjoyed RC. Soon after ordering the $90 porthouse, wine, sides and two bowls of lobster bisque, the waiter spilled the bisque on my wife's dress. She spent 20 minutes in the restroom cleaning up and the rest of the evening apologising to me for "ruining the night". The manager did come out when she returned to offer his apologies and a comp for her drycleaning bill.
We didn't make a huge scene in the dining room, and understand accidents happen, but were shocked when we received the bill and saw that the entire $180 bill was due. I appreciate the $4.00 comp to dry clean the dress, but my wife ate dinner in a wet dress that smelled like fish that night, had to return home and scrap after dinner plans and they even charged us for the soup!
I spoke to the manager a few days later and explained I felt "unappreciated" by their response to a ruined evening. He said come back in and they would make sure our next visit was up to our expectaions. What does that mean?
Am I being to hard on RC? Its been two weeks and still feel like they valued the bill over the customer.