Increasingly restaurants are accepting, if not encouraging, online reservations. I happen to love the convenience of this however, lately I've been finding that more and more restaurants are calling me a day or two in advance and leaving a message saying to give them a call back to confirm the reservation.
While I understand why they're doing this, I also find it annoying. It tells me that they don't trust that if my plans have changed, that I'd let them know.
They are now creating a more cumbersome, two-step reservation process. The message is, if you want to dine here, make a reservation on-line and then, you better call us closer to the date too.
I dine out frequently due to business and lately, I haven't been calling back. What about you?
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