I am curious what you folks think about whether an owner/manager responds to you or not.
If you email an owner/manager about an unsatisfactory experience, do you expect a response?
I did just this last October. I did not get a respponse from the person. I have done this a few times in the past and ALWAYS gotten a response.
Needless to say I was disappointed when the owner did not respond or consider what I had to say important enough to respond to.
This past week in a local internet story about the restaurant, I left a short comment saying I thought they were overrated and I had an unsatisfactory experience and got no response from management about it.
Well now, 8 months later, the owner emails me and says he thinks I owe them an apology for what I posted and proceeds to tell me why I was wrong about what I had emailed him 8 months ago.
One of the things I emailed them was that perhaps they could have more than 3 red wines. I did not think they were good and I could not pick one to get a bottle of.
So if my opinion is you should have more than three Italian Reds, how can that opinion be wrong? There IS no right or wrong....
But he managed to call me "lack of experience" in wine drinking the reason I did not understand his selection.
What do you guys think?
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