I recently had an upscale restaurant cancel my reservation because of heavy snow and the fact that many of the other customers cancelled their reservations, so they decided to close shop for the evening. It was a special occasion dinner for us, and we made the reservation in advance and fully intended to go (after confirming 2 times with them). I did not receive their message until close to the time of our reservation, I had to scramble to find another similarly upscale place for our event. That was utterly disappointing and I called and left a message with them to say this was disappointing for us because it was a special event, and that we hope they can call us back since we still would like to attend in the future. Sigh. Does this happen? I suppose for their bottom line it makes sense, but still, so disappointing.