Which Range Manufacturer Handles Repairs the most Efficiently?


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Which Range Manufacturer Handles Repairs the most Efficiently?

JeremyEG | | Jan 22, 2014 04:21 PM

Hey guys,
I hope you all had wonderful holidays! I've been so swamped with work that I think I went a full 2 weeks without Chowhound and I'm happy to be back!

I'm at the tail end of a truly awful experience with GE. In short, the thermostat malfunctioned and the oven would not preheat properly. The tech arrived and said he hadn't had time to read the notes about the problem but replaced the ignitor. We asked him to wait while we tested it but he refused and ran off. The oven malfunctioned in the same way and we got a bit nervous as the holidays were approaching. Consumer affairs claimed that it might have been repaired properly but that another part had broken in the 10 minutes after the tech left. The next appointment was for 12/30 and I spoke to GE multiple times about the nature of the problem but again, the tech arrived saying he hadn't had time to look at the notes and that we would need to be home for yet a third visit after New Year's because he had no parts with him. Anyway, their corporate office speculates that their techs may have been stressed because of the holidays and that December is a bad time to need a repair. I feel that at $175 labor charge/visit, they should put their stress aside and do the repair properly or not schedule the call.

On the plus side, I discovered that I can roast a pork shoulder quite well in my Breville Toaster oven at 200 degrees! I'm bummed not to have had an oven for either Christmas or New Year's but happy that this ordeal is over.

GE has been clear that they will not waive any fees and that the season was a primary reason for the repair not having been done correctly and they continue to remind me that a 9 year old range is difficult to deal with because it's so old.

Here's my question. Have any of you had good experiences with having your ranges repaired? I spent around $2000 on this range and I think that 9 years is actually not that old given that it has been taken care of. I'm wondering if because GE, unlike Viking and Decor, makes appliances across a larger price range, they do not put ample resources into making sure their repair services work efficiently. I can tell you that we had a minor repair on our Bosch dishwasher and the techs are articulate, thorough and responsible.

At some point soon, I'll need to replace my oven and I want to make a good choice. Thanks in advance for all your help!