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Puzzling coupon treatement at Bistro 123

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Puzzling coupon treatement at Bistro 123

Suki | May 9, 2004 02:10 PM

Every week in the Post weekend section, Bistro 123 advertises a chateaubriand deal for 2 with bottle of wine for $49. Finally, I decided to try it. I called up to make sure it was on for Saturday night and the guy said no, but he would check with the chef. The coupon doesn't say anything about Saturdays being excluded, and I wondered what would have happened if I had gone there for the coupon deal and they said it wasn't being offered that night. Luckily, the chef said it was on.

My husband and I drove out there. The hostess asked me what I wanted to drink and I told them I wanted the coupon meal and the bottle of wine that came with it. Her attitude changed somewhat. She seemed to sneer at the coupon and looked at it very closely for expiration date. It was a little embarrassing. Finally, she said okay and went off to get the wine.

The meal turned out decent, with the ala carte things we ordered (crabmeat flan and chocolate mousse cake) being the standouts. However, I was wondering why a restaurant would pay money to put coupons in the paper every week if they are going to treat them like second class citizens. Isn't the idea that we would come for the coupon, be impressed, and become regular customers? I don't get it.

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