We had dinner at Primo on Thursday night. Having dined there numerous times for many summer-fall seasons, I have to say that it is resting on its laurels. The service has really slipped and the food while inspired is certainly not what it used to be.
We did not receive a bread basket. After a 20 minute wait, we asked for one and the waitress said she would get one for us. Our entrees arrived -- monkfish with spinach angel hair pasta. They were good, not great. My sister commented that they always used to bring out an amuse bouche prior to dinner. We asked the waitress whether they discontinued doing this. She said that was not the case and brought one to each of us - lobster bisque with a corn fritter. The lobster bisque was lukewarm and very bland. After dinner, they always brought over a plate of small sweets. We received nothing.
I dined there in July on two occasions. Both times the service was as described above. Each time we had a different waiter/waitress. We had to ask for bread twice before it was served to us on one occasion in July. The waiter forgot our cocktails and we had to remind him on the second occasion in July. Etc. etc. I think this is what happens when a restaurant receives so much good press. It no longer strives for excellence. It is always crowded and I think it is relying on name recognition. After these three recent very disappointing experiences, I don't think I care to return. I have enjoyed dining at Natalie's and Francine's several times this past summer and think both outshine Primo in terms of service and cuisine.