Restaurants & Bars


Very poor service - pre-cooked food


More from Restaurants & Bars

Restaurants & Bars Southeast

Very poor service - pre-cooked food

HDolla | | May 26, 2011 10:41 AM

My husband and I walked into Hominy Grill for lunch on a weekday. The waitress was very slow to attend to us and take our drink orders. Upon taking food orders, I had a couple of questions about menu items. I explained that I have a very mild allergy to black pepper, and that I cannot eat food with black pepper on it. The waitress disappeared into the kitchen to speak with the chef and ask if black pepper was in the fried grouper sandwich I wanted to order. Once again, it took the waitress over 10 minutes to return to us. She waited on two other tables before returning to our table. She proceeded to tell us that the only food I could order in the restaurant was applesauce,cole slaw, or mashed sweet potatoes. We were in the restaurant for over 20 minutes and ended up having to leave because they would not serve me a meal.

I realize this is a peculiar allergy, but keep in mind that the only restriction is that I cannot have pepper sprinkled on my food. I explained that minute amounts from a grill or fryer oil are okay, that I just cannot have pepper added to my food. You would think it would be simple enough to just grill up a piece of fish or chicken without pouring pepper on it. She said that the chicken and all of the vegetables are seasoned with pepper and are pre-cooked. I could not even order a salad. I was blown away that such a well-respected restaurant has so many items pre-cooked and refused to make simple accommodations for a customer. We ended up leaving because I could not order anything to eat for lunch. I am supremely disappointed at their lack of service and attitude. I work nearby and unless they have permanently lost my business.

I have been to many other nice Charleston restaurants and this is the first that has refused to serve me food. Folks, this is the south and and one thing I really like about Charleston is its southern hospitality and grace. The behavior and attitude exhibited by Hominy Grill are contrary to its facade of southern charm. Beware if you have any special needs at all as they are not willing to serve you!

Hominy Grill
207 Rutledge Ave, Charleston, SC 29403