Hey Chowhounders. As a resident of East Cambridge, I was thrilled to see PF Changs was moving into the old Papa Razzi location at the Galleria Mall. Yesterday was opening day and I decided to get some takeout, fully prepared for things to be a little rusty. In truth, they totally had their act together and the food was fantastic, even to-go. A few of things I liked:
1.) There was a clear process to order food to-go at the hostess stand.
2.) Plenty of chairs for waiting on the side of the bar area.
3.) They brought the order over in a shopping basket to be reviewed, by me, prior to packing it up in the usual paper bag etc.
4.) They are offering coupons for a Free Appetizer, with all their takeout menus.
5.) In general, there was a brisk, but not frenetic quality about the restaurant. Staff wasn't tripping over one another to help people, as is so often the case at commercial restaurant openings. It looked/felt like they all knew what they were doing and what their role was.
I know there are better and more authentic Chinese/Asian places around town, but Changs is getting it done well, now right around the corner from me. I hope they can keep it up!