Many other sites like this, such as Trip Advisor, allow the restaurant owner to respond to criticism as well a positive feedback. On our site, one of the people who posted had snarky remarks to make against our guests and the thread went off topic of food discussion. The posts also began 2 months after we opened and the comments made are still posted, although they are 2 years old! It is sites like this that can really harm small business owners, especially restaurants that now receive so many positive accolades and comments on various other sites. The catering more to those who have the ability to harm a business is a little ridiculous. Owners should be able to communicate through this site as well. I even had the "pleasure" of waiting on one of the people who posted comments. I asked at meal time the usual "are you enjoying everything", and when that person looks you in the eye and says everything is great, good, fine, but then posts negative comments, it is a truly coward thing to do. Give the restaurant a chance to rectify the situation at the time, instead of hiding behind a user name.