I love you: Your food is wonderful; almost as good as Sihn Sihn in Houston (and a similar selection).
I hate you: Your place is filthy with debris on the floor. Your service sucks (and one of your waiters messes with his ears way too much while on duty; how about sending him to a doctor?). The overworked (and too few) buspeople do not - and cannot - keep up with the pace of incoming diners at the evening rush, while your various family hangers-on sit around doing nothing. You get your orders wrong too often. Your manager is too absorbed in counting the cash in the till and does not pay attention to anything else going on. And you are cheap. Couldn't spare a few bucks for more soup spoons instead of having your customers wait for them to be washed?
You are fortunate that you have no competition in Austin; enjoy it while you can. If there was, I would happily forego the "pleasure" of dining in your dump. I truly love/hate you.