NXR Stove is great unless it breaks down


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NXR Stove is great unless it breaks down

robrien26 | | Dec 6, 2011 01:22 PM

We purchased an NXR Stove a 13 months ago and have been very happy with its performance for the price until now. We had a problem where our oven was intermittently heating up (as luck would have it, right before Thanksgiving). Fortunately, our problem was with an igniter switch which could be resolved by using a generic part. However, what we've discovered during this process is that there is NO parts distributor in the U.S. that can provide an actual NXR part.

Believe it or not, 3 years after they've been selling their product in the U.S., there is still no distributor in the U.S. for their parts. Bottom line, this would be a fabulous value except for the fact that parts availability is very unreliable. If you have a problem that needs to be resolved with an actual NXR part, it has to come from China. And you may be waiting 10 days or you may be waiting months... there is no telling. For this reason, I wouldn't recommend it.

The US rep ADCO requests parts and they get little or no reply. Some customers have been waiting months for parts and are basically without a range while they wait. If I were you, I'd wait to buy an NXR until they have a warehouse of parts in the U.S.