I am a real big fan of the food at Mission Cafe, which has a 4-5 locations--including one in the East Village area of Downtown. This particular location has been open for more than a year and a half, and I have avoided it for the past 4 or 5 months given the awful level of service that I have received here in the past but not encountered at their other locations. I wasn't that hungry today and decided to head over at lunch time to order their basic scrambled eggs, potato and toast breakfast. I will admit I am picky and have a Type A personality, but how the hell should it take 30 minutes for me to receive from the time I ordered scrambled eggs in an establishment that specializes in breakfast and is still serving breakfast?....what further infuriated me was (1) a customer who arrived at least 10 minutes after me ordered the same dish and received his plate before I received mine and (2) I brought this to the attention of my challenged waitress who replied, "it's not my fault"--sorry, dear, but they train employees at Jack in the Box to come up with better responses than you did.....again, this was a experience midweek--not the weekends--and the restaurant was between 1/2 and 3/4 full.
Bottom line, service is important to me (I realize this is not a fine dining experience, but I still expect better) and there are far too many options in downtown and/or far better managed Mission Cafes in other areas of San Diego than the one in East Village.