I have been a huge supporter of both the Federal and Milltown for years. Fantastic beer selection, well-done bar food, nice atmosphere. I was up at the Federal Monday night, and had a great time. When Milltown first opened, the waitstaff could be hit-or-miss, but it had gotten much better.
I went there today for an 'informal' business lunch. When arriving, there was only one other table occupied. I won't go through the blow-by-blow, but things went from bad to worse, with bad service, soup spilled onto a sandwich and not replaced. Orders forgotten, indifferent/bad attitudes. At one point, after 10 minutes with an empty diet coke glass, it's refilled with water w/o asking, and then when I ask to swap out the muddy brown water for diet coke, after a long delay I get regular coke instead.
Absolutely inexcusable. And from a place I really like. I definitely won't be back for lunch, and they only get one more chance period.