Not About Food

Michael Mina staff unresponsive to foul-mouthed, loud drunk [moved from SF board]


Not About Food 46

Michael Mina staff unresponsive to foul-mouthed, loud drunk [moved from SF board]

foodlover | Mar 4, 2011 04:42 PM

Two nights ago (I gave this some thought before posting), we endured an evening of foul language, yelling and clapping coming mostly from one of four men siting at the adjacent table at Michael Mina. The staff was very much aware of it. Even the hostess across the room turned around when the boisterous drunk began clapping loudly. The commotion made it difficult at times to carry on a conversation.

After making the best of it most of the evening, we finally complained to the captain. He apologized, we exchanged business cards, and he walked away. No one from the staff intervened or tried to quell the ongoing outbursts. (Michael Mina himself was in the house, visiting guests at a table toward the rear, but he was not aware of the commotion toward the front of the house.)

I've heard plenty of foul and obscene language, but this was clearly not the place to expect such behavior. We tolerated it and made the best of the situation. However, at what point should a fine dining establishment intervene? At what point does a restaurant need to demonstrate concern for its legal exposure if an inebriated patron leaves the restaurant and drives drunk?

I have not heard from the restaurant, and after two days, I doubt that I will. There wasn't even a final gracious apology on the way out when the captain presented my checked coat. I expected better of Michael Mina's staff.

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