I was so amazed that I just have to write. On Sunday I had a negative experience at our local NY McDonalds. I wrote an email to their comment page yesterday. Later that evening the phone rang, my daughter shouts, "it's McDonald's on the phone!” I couldn't believe they responded so fast. When I checked my email this morning there was a note from them as well discussing my concerns (it was a form note, but I wasn't about to complain). They must have a massive CSR center somewhere in the world. Anyone else ever write to them, and get such a response?