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Mazzaro's St Pete-Service Issues?

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Mazzaro's St Pete-Service Issues?

Robert R | May 15, 2008 02:39 PM

I truly love Mazzaro's, it has such a big city feel to it. A great selection of cheeses, sausages, pastas, wines, baked goods, breads, etc. I am out in Seminole, but try to make it out there every other month or so.
My parents were in town from upstate NY this week and I have been talking this place up for a long time. We were in a great mood having come from a shopping excursion and decided to go to Mazzaro's. This was earlier in the week, in the middle of the afternoon. It was pretty quiet there.
The only place it was kind of crowded was by the coffee bar. We managed to get three seats together. There was one person working at the coffee bar. We sat down and spent about 10 minutes planning what we would do. Would we get sandwiches? gelato? maybe some cake? In those 10 minutes, the person behind the coffee bar ignored us. It even stopped being busy after a few minutes. It was only about 50% occupied at the coffee bar. She was cleaning things, talking to a co-worker, etc.
My mother decided to waste some of the time by getting us a very large piece of cake to share. When she got back to the coffee bar, we still hadn't been acknowledged! We had by then been there about 15 minutes.
My mother told us that the man behind the bakery counter was none too nice. Apparently, he waited on women in the order of how attractive and young they were (Or at least this was how she felt). When she ordered the cake piece, she asked him to cut it in three for her. He curtly told her, "We don't do that, the knives are over there."
We then ate the cake while watching other people drink coffee. The person behind the coffee corner did everything she could do to avoid us and we are low-key people. We would never want to have to tell someone to serve us. Instead, after nearly finishing the cake and about 20 minutes after sitting down, the coffee lady asked us if we wanted anything. We declined.
We then went to get some gelato. We were the third people in line. The person in front ordered a quart of gelato. The gelato lady spent at least 3 minutes scooping this one quart of gelato, and finally, I turned to my parents and said, "let's get out of here". When we left, the gelato lady was still scooping gelato for that man.
On the ride home, we realized that we all now had a surly attitude. How funny, I was trying to show them what a great place this was, we had entered in a great mood and left in an angry one. Seems like the opposite pupose of a destination place like Mazzaro's. We had driven about 45 minutes to get there.
We had intended on doing a whole Italian dinner. We were going to buy some fresh pasta (and in all fairness, pasta man was friendly.) We were going to spend a decent amount of money as well. We left spending only $3.75.
This was actually the second time in a row, I found some aspect of the service lacking.
Anyone else ever found this to be the case?

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