I sent this e-mail to OpenTable today. I'm curious to know if anyone else has had a similar experience with Market Table or other restaurants in the city??
"I'm writing to let you know that when I went to the restaurant Market Table (West Village, NYC) last night, they refused to honor my $50 OpenTable dining cheque. The waiter told me they are "not honoring them anymore" because OpenTable does not reimburse the restaurants for the money. It was a rather awkward conversation to have in front of a group of friends, particularly after I had promised early on to contribute the extra $50 towards dinner.
Based on this experience (and the underwhelming food) I will probably not return to Market Table. And while I do value the convenience of the OpenTable website, this experience has also left me wondering if the benefits I receive from your service are as significant as they are advertised.
I don't understand why your partner restaurants would not be legally obliged to honor the dining cheques, but I do believe this disagreement is something that should be worked out between your businesses instead of leaving your customers 'holding the check'."