I've had enough and this is the only place I can come to rant about it.
My office, orders from the Stone Street location of Financier nearly every single day, because I have one anal retentive boss who wont' vary his diet beyond that and going to Delmonico if he's eating out in the neighborhood. Since they require a $20 minimum to deliver (!) usually someone else will get lunch to bolster the order - one of the other bosses, or another staff member, whomever. And since they are generous here and pay for said lunch, and being as busy as I am - I have been known to take advantage of the generosity on more than one occasion. However, as of late I've stopped because I get so aggravated with their service, and with having to call them back after the delivery has been made to have things redelivered and corrected.
Each time, I listen to our administrative assistant place the call. She's very specific, because she knows that they nearly always will mess up the order.
Easy things like leaving out the lemon in iced tea. Happens constantly. Who doesn't put lemon in their iced tea? I bet very few people. Believe me - she's saying "Iced Tea WITH Lemon" when she orders. And, they'll barely put ice in it so by the time it arrives, the tea is warm (she also asks for extra ice because of this now). I don't have this problem anywhere else I order from.
We ordered "Popchips". None were available so they substituted regular potato chips without asking. Problem is,. the popchips aren't fried - which is why they were ordered. There are other examples of them making unrequested substitutions too numerous to name.
Soup gets sent over without the bread that is supposed to come with it. Incorrect sandwiches arrive. The leave out utensils and napkins. I don't know about you but I can't eat soup without a spoon. But they sure are happy to give out those little (terrible IMHO) mini cakes; which we throw in the garbage.
They hear things that weren't said - and when you call to ask for the right things, or for refunds you're told that YOU made the mistake which is infuriating especially since a) my assistant is about as on the ball as someone can be and b) I hear her anyway so I know she ordered correctly - she sits right by me.
Today, I got their version of a Ceasar salad. There were 4, count them, 4 croutons in it, and soggy at that. The lettuce, was browning too.
I have complained so many times to them, but it seems to make no impact at all. Recently, the area manager got involved. Promised they were going to go over there and look into the situation and offered me a free lunch. I told him I wasn't looking for free food. How difficult can it be to do these things? I mean, it seems to me that a lot of the mistakes being made are things which are common sense and should be second nature to someone bagging up food day after day.
If this happened every now and then, well, who would care? But it happens all the time. Literally. Several times a week. For years now.
I don't get why people rave about this place. It seems like a tourist trap to me for the most part. I do like their desserts - most are rather fantastic actually. But the food is pre-made off-site, eating there is impossible due to the noise level, and the staff that works there is surly at best.
It's the only one I've been to. Are others any different or is this just the way all of them are?