I chose to go to LaCroix for my anniversary (after having had a wonderful brunch there) and I was, quite simply put, disappointed. The meal and service started off well. We opted for 4 dishes, I believe. While overall the food was excellent, there was nothing that completely amazed me - nothing incredibly unique. The dessert was completely disappointing. I had a chocolate dessert with a rum shot to the side and my husband has a meringue and tangerine sorbet dessert -- both were very average. Not outstanding.
Which leads me to the service. It was horrible. Of course, I've had much worse service in many other restaurants. But in a restaurant like La Croix, you are there for the food as much as you are there for the service. You want to be treated well. I had notified the restaurant ahead of time that it was our anniversary. While the service began well, La Croix uses a system of team waiters, so it is rather confusing who is "in charge." The one waiter had no wine knowledge, and did not suggest that I speak with a sommelier. It was I who requested some expert advice. We ordered two half bottles of wine (that were amazing). However, for $55 for a half bottle of wine, I do not expect to have to poor my own wine. Around our 2 dish our wine glasses stayed empty while servers and bus boys and other staff whisked past us.
After our 3rd course, our completely empty plates sat in front of us for what seemed to be an eternity. In fine restaurants, you should not notice the service or the plates. Again, staff whisked past us without removing our plates.
Without boring you with further details, we had to wait for the check for entirely too long. I was not sure if we were simply being treated poorly because we were on the younger side for the dining room (everyone seemed to be in their 50's and up) or for whatever reason. But when you pick a restaurant like La Croix for your anniversary you expect it to be perfect.
On the way out, at the hotel lobby, I asked to speak with a manager to share my experience. He apologized and then said he would get back in touch with me. The general manager called me the next day and said that this service should not happen. He wanted me to come back to the restaurant, and offered to buy me a free drink. I asked him why I would want to spend another $300 for a free drink. He then offered to pay for half my dinner, but no more. I did not (and still do not) want to spend more money in a top restaurant that does not treat all customers superbly.
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