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kitchen aid artisan - bounce!

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kitchen aid artisan - bounce!

MCFAC | Jul 19, 2010 01:28 PM

Hi, wondering if anyone has experience with a bouncing, counter crawling mixer? I confess, I forgot to lock the bowl in place last week, so the paddle knocked the bowl off the base, I swear it was only MOMENTS. Bowl is none the worse for wear.

However, when I mix bread dough, the top arm bounces considerably. Yes, I lock the arm. Does not do so when ingredients first mix, only after the dough comes together. Is this normal when making thicker doughs? It may be designed for a little bit of play, but it seems excessive. I thought this mixer would be really stable. Is there a simple adjustment? Trying to avoid a call to customer service....

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