I ask as I went to KFC twice in the last six months, same outlet at about 7:00 PM. Both times they had no Original Recipe Chicken and only offered to sub Extra Crispy. Bummer, not sure how that can happen at a Chicken place but it is a pain as I did drive out of the way.
Anyway, I called the complaint line which was useless as it was all auto-mated and it was difficult to describe the problem. On both occasions, I used the internet to tell them of the problem and filled out the box that "I would like a response" , well no response. Not sure why they ask if they don't intend to do anything.
About a month ago I tried another outlet and after paying for the meal, the cashier (who was not wearing gloves) turned around and grabbed the chicken pieces with his hand. I asked for a refund and left.
This time I made a few calls to corporate and quickly explained the problem and again they said an area person would contact to get the details. They never did....
Very disappointing but I guess they are more concerned with how they are perceived in China.