About 2 weeks ago I placed a to-go order at the newly opened Kahuna’s Icehouse in Austin (on 620 near hwy. 71). We ordered a Kahuna Caesar salad with Chicken, a Bleu Cheese Breeze burger and a side of fries.
When I got the order home we discovered that there was no Chicken in the salad. I called and asked for the manager and explained what happened. She apologized, acknowledged her error said that either I could come back and get the $3 or she would issue a credit for our next order. Not wanting to drive back over there I opted for the credit. The burger was very good; angus beef and crumbly bleu cheese topped with a few onion rings. It was a little soggy from being wrapped up but I bet it’s even better when eaten in-house. The hand-cut fries were cooked and seasoned just the way I like them. Mrs. B enjoyed her salad sans chicken.
Fast forward 10 days later, let’s get my $3 back! Besides, I enjoyed the burger and fries and we really don’t have a lot of options out this way. I decided to try the Waikiki wings this time around. 10 wings, hot lava, with a side of fries and another Kahuna Caesar (with Chicken, hopefully).
I get to the counter and explain what happened last time. The guy behind the counter has to speak to the manager. I prep myself for a potential argument. The man returns, hands me the bag and says “it’s on us this time.” Wow, that was really unexpected and appreciated. I had previously thought to myself that’s what they should do but I’m not the type to ask for freebies.
The hot lava wings were good, very big and meaty, though I prefer my buffalo-style wings not to be breaded. They were good however (HOT) and the wife enjoyed her salad, this time with Chicken.
I hope this place succeeds. Next up we will try the pizzas.
Updated 2 years ago | 3
Updated 1 year ago | 0
Updated 9 days ago | 107
Updated 1 day ago | 29
Updated 9 days ago | 33