I know many people really like bar crudo and I did as well on my first visit when it just opened, but Please hear me out.
Knowing how few seats are available and the tremendous demand, especially after Bauer's review and the restaurant being on the Chronicle's top 100, I made a reservation about 3-4 weeks in advance for Wednesday evening, August 30th. It was for a party of 6 people, a celebration because one of my good friend's was coming to visit and it had been about a year since I had seen her. When I arrived, I found out that the person who had written down the reservation put it for the wrong day. This was extremely frustrating. But knowing that a mistake had been made by their staff, they still failed to correct the mistake in any manner. They did not offer us a chance to come in, sit or stand and grab a drink at the bar and remedy the situation. They simply told us that we could get drinks next door and when enough seats were available they'd grab us, which could be in over 1 and half hours.
Personally, I've never had this happen before. No restaurant I've ever eaten at has ever messed up my reservation. I feel that perhaps since the popularity of Bar Crudo has expanded that service and hospitality has possibly dropped quite a bit. I'm not sure if I'm being unreasonable. I'd like to hear any input though.
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