I read recently that city regulations don't allow beef to be cooked medium rare? But then how does that explain getting a steak rare? The first sign that you're getting a good burger should be when you are asked how you want it cooked. I've never once been asked that in Toronto. I went to three different bars in Chicago over a long weekend, and each asked me how I wanted my burger, and each time they blew Toronto's options out of the water. Forget Hero. That place offers the most bland, tasteless patty I've ever had. Just because you put brie or avocado on a beef patty does not make your burger great. It's insulting to their customers that they adverstise themselves as gourmet.
It shouldn't be that hard to walk into a pub and expect a fresh ground beef patty. My feeling is, most bars in this city are corporate owned. So their food is going to suck.