I used to eat at the one in Rock Center a couple of times a week and then the one on 56th St. when my office moved. It was always good, even if a little pricey. Now, the soup is generally awful. Its no better than anywhere else in town and much more expensive. There are funky flavors in a few of my favorites like Shrimp Bisque or Tomato Cheddar and other are bland and flavorless. What happened here? I read somewhere that the founders and executive chef left. Perhaps the new people making the soup are just screwing it up. Its nothing like it used to be. I even think the new Soup Man stores have better soup, even though their's is pretty bad too. I miss the old Hale & Hearty.