Last night (Monday)we took some people for dinner to Sugos in Asheville, business related. I knew ahead of time they charged a 20% gratuity for parties of six or more. No problem. Our reservations were early, and when I arrived a little later than the rest of the party wine had been ordered and the waiter was attentively filling glasses, talking about specials etc. Very nice. Service continued this way until other diners began arriving at the restaurant (we were the only table for the first half hour and he was the only waiter). After a 2nd bottle of wine and appetizers were served things fell apart. Had to ask for water, pour our own wine, waited to have dishes removed, waited 20 mins after everything was cleared to flag down our waiter and ask about dessert. Meanwhile the bartender and hostess were busy helping our waiter attend to the other 4 tables (all couples) in the restaurant. As I watched their fawning over these other tables it suddenly dawned on me that their tip was guaranteed with us no matter what else happened. We could be ignored but their other tips was still going to be predicated on the service of the other four tables. I won't go into a food review here because I've crossed them off my list as a restaurant I'll patronize.