My apologies for asking for help in my first. I do realize what poor form it is, but I really am in need of your input folks.
We just had several Blue Star units installed a few days ago, and while we're enjoying the cook-top, the problems that we already have with the 2 30" wall ovens are really scaring me. What I need your feedback to determine is how much of what I'm seeing is manufacturing error and how much is related to installation. And beyond that I'm hoping that someone might be able to offer some guidance on what kind of reaction I should expect when approaching the company about solving the problem.
The ovens were installed on Thursday but we had to wait until this weekend for the electricity to be connected to actually use 'em. While doing the initial cleaning and 'curing' process that the manufacturer recommends prior to use we found a laundry list of things wrong. Some of them are minor - the white insulation from inside the doors is visible along the edges of the widows and some handwritten notes (the color that we had the doors painted) are also visible when looking through the widows from a steep angle. There are is also a second pair of support studs ion the side walls of the ovens that appears to have been sawn off close to the wall and just left. More seriously, there are numerous chips and voids in the enamel on the inside of the ovens. Mostly on corners and edges, or along joints in the sheet metal. After the heating and cooling of the curing process more enamel flaked off and fell to the floor of the oven. Some of the screws holding the convection blowers to the rear wall of the units weren't in straight, and weren't tightened snug to the wall so when the blowers run they make a loud buzzing noise. Part of the door gasket on one of the ovens came unsecured almost immediately, and after another heating today the paint on the doors melted enough that it was able to adhere to the gasket of the door that mates to it well enough that when the oven was opened the gasket pulled away from the door that it was mounted on.
On one of the ovens the doors that are supposed to open and close with only the left hand require both to close, otherwise they jam partially open, and the spring loaded roller on that door also appears to have been crushed into the door somehow and isn't level w/ the rest of the door. (I may have to post pictures of this stuff somewhere as it's hard to describe some of this clearly.)
So, is Blue Star having manufacturing problems? Did I get re-boxed mishandled returns. Or did the installer screw some stuff up? (He didn't put on the melting paint, but he could have caused the voids in the enamel by dropping the units.)
Anybody experience anything similar w/ BS? How did it get resolved? I'll be calling BS customer support, and if it comes to it, I only live about an hour from them, but I'm hoping that I won't need to do anything unusual and that they'll be there to stand behind the warranty and fix this disaster.
Thanks in advance for anything you can tell me.
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