I often hear the expression on these boards to 'walk with your feet' when not happy with service. Well, I finally did that today and got some satisfaction so I was wondering if Hounds had stories to share as well. Here's what happened to me.
I was at a gourmet take-out/sitdown deli and the special was French meat loaf, mashed potatoes and grilled vegies. I asked the counterman if he would substitute the potatoes and give me something green instead. First he said no but he could see I wasn't interested in other dishes. Then he said how about creamed spinach with the meat loaf special. I said fine. When the heated plate came out it contained meat loaf, creamed spinach and a huge mounded of mashed potatoes. I asked him where the grilled vegies were. He said 'the law was everybody gets potatoes.' His attitude just ticked me off. I'd already paid the cashier and asked for my money back twice much to the first counterman's surprise who thought I'd just take the plate quietly.
The cashier also turned out to be one of the managers. He took the plate and emptied the potatoes and piled some vegies in the plate, warmed it up and gave me meat loaf, grilled vegies and creamed spinach about one minute later. Ta dah! That's how easy it was to turn around a bad customer service situation.
The original counterman apologized and said he didn't understand. I just waved it off but sometimes it really does work to walk with your feet.
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