Emma’s Back Porch – It’s all in the name.
After hearing about how great this place is supposed to be I finally checked it out on 2 occasions.
The place is a typical roadhouse style restaurant distinguished by a fabulous patio/deck right on Lake Ontario.
The menu is typical roadhouse fare, but does offer much more than your standard burgers and wings, and augmented by daily specials. Suffice it to say that the food is generally pretty good. Nothing spectacular, nothing in particular to want to go back for, (except for the view), but nicely done. HOWEVER, the service is absolutely horrendous!
They seem to be very busy and I can pretty much guarantee that this is NOT because of the food or service, but the location and patio.
On our first visit for lunch we were seated outside as per our request. The lady ordered a sandwich and I the pasta special. Our orders were delivered in reasonable time, but I got a salad instead of the pasta. The waitress took it back and returned about 10-15 minutes later with ANOTHER wrong order! I had to call her back because she just dumped it in front of me and left quickly. When I told her it was wrong again she rolled her eyes!! –like I was the problem?? When I said to her “How difficult can it be to get the daily special, she retorts back in a surly voice “ Well haven’t YOU ever made a mistake?” “Not the same one twice in a row.” I replied and she just stormed off. At this point the lady was done half her large sandwich, and offered the rest to me saying she was full anyway. It was a grilled chicken breast thing and was quite nice and tasty. My comments to management were received with indifference.
On the next visit the patio was full and we were asked to give a name and wait at the bar. The tables inside were almost all empty so I asked if we could sit while we waited. No, was the response. Nice eh? So we just walked over to an empty booth and seated ourselves. The waitress took our drink order and never returned. TWO MORE servers asked us for our order and we told them that we had already ordered. The third one asked who took our order. When we described who it was she said, “I’d better get it for you.” And she did. We finished the drinks just before they called us for the table outside.
The waitress took our drink order. I asked for a vodka/soda with extra lemon and lime wedges. When she finally brought it there was no fruit at all, not even the wedge of lime one normally gets without asking. I could see a pattern on this and the previous visit so we left, vowing never to return.