This is a continuation of the "Server Mistakes" thread from the General Topics board--see link below:
Emma's recently moved from a storefront on Huron Ave. in Cambridge to Hampshire St., near Kendall Sq., and in the process morphed from a friendly, if small, neighborhood take-out to a slick Cambridge restaurant with an attitude to match. It wouldn't be so jarring if the atmosphere at the previous location hadn't been so friendly; they treated customers like friends, even if you had never been there before. At the new location, the mood was congenial, until we suggested that they should charge us for what we ordered, not what they served us; at that point, we were made to feel like we had asked for a free meal.
The server was new at the job, and we would have gone to the management if he hadn't mentioned that he had already passed it by them. My resolve might soften the next time I find myself craving a carmelized onion and sausage slice with rosemary tomato sauce; until then, I'll stay peeved.