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Elote- Should this put me off? - Sedona, AZ


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Elote- Should this put me off? - Sedona, AZ

Leanne | | Aug 31, 2007 02:13 PM

The hubby and I are heading to Sedona to celebrate my birthday and a much needed night away without the kidlet. I knew immediately that I wanted to dine at Elote as I loved Los Sombreros when Jeff Smedstad was there. I called last night before 5pm to make a reservation and this is how the conversation went.

Hostess: Hello Elote
Me: Yes, Hello I am calling to make a dinner reservation for September 15th, do you have availability?
Hostess: (side bar conversation, laughing) um huh, oh yeah the 15th sure.
Me: ok great
Hostess: silence and long pause
Me: clearing my throat.. There will be two of us for dinner, at
Hostess: NAME
Me: taken off guard from being cut off... I give her my last name with spelling
Hostess: Ok Thanks. HANGS UP

Ring, Ring, Ring

Hostess: Hello Elote
Me: Would you like to know what time to expect us?
Hostess: hmmmm....
Me: We just spoke, you hung up on me (I give name of reservation) is 7pm available?
Hostess: Cheerfully says yes and hangs up again.

Am I being too sensitive here in the fact that I expect professional service from the person taking my reservation? This is how I see it, the hostess/host is the 1st face of the restaurant that we have an experience with so when that 1st experience is a bad one it can sometimes set a tone of pessimism. Granted I am still going to have dinner at Elote as I have always enjoyed Jeff Smedstad’s food but am a bit put off right now at my first interaction. Does anyone else have any experiences good or bad with Elote?