I live around the corner from DB and have generally had good experiences. Tonight, I ordered takeout and they forgot to include cheese and mushrooms on one of the burgers. It had been a long day and was simply looking forward to my overpriced haute fast food, so I didn't want to blow things out of proportion, but felt compelled to call and let them know, especially since I had waited about :30. I was put on hold, manager eventually picked up and said the best they could do would be to credit me for the missing accoutrements, i.e. $4.
I pointed out that the fact that we ordered something that wasn't delivered is worth more than comping the missing items. At that point though, I kind of retreated since I felt that their approach said it all. Is this a fair response on their part, to offer the amount off the bill that was originally asked for but botched on their part? And doesn't the mini-Devlin empire make enough in the burg to be a bit more gracious after they make mistakes?