Let me start that I've really enjoyed this new place on Victoria Street, south of Richmond East, since it first opened. I think my wife and I went a few days after they opened their doors. We've been there a handful of time, twice in the last week alone!
I really enjoy the beers and think the food is great. It's a nice 'little' to hang out and spend some time.
HOWEVER.......I feel that if they don't do something about the service levels, it won't be around long enough for me to enjoy more!!!
There always seems to be a long delay in having the beers delivered once ordering. Then seems to take a while for the server to come back and see if we want another (trust me, we ALWAYS want another!). The management doesn't seem to be involved, after watching the GM standing at the bar drinking a beer (wasn't sampling, but drinking a full pint), and the 2 other managers standing by him on Saturday night. This while the empty dishes that we had just finished sat (stacked nicely - I've worked in restaurants for a long time now) waiting to be cleared. The section sizes that the servers have seem to be way too big and at different areas in the restaurant. The servers and bartenders are really nice people and do a good job but it's just so slow.
I really hope people try this place as I really want it to do well - it's great to have a different spot in the area and like i said, the beers are great as is the food.
And no, I didn't say anything at the time to anyone - I wasn't interested in having anything taken off my bill or to make a scene. I have teh GM's email and I'll be writing something directly.