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Disapointment at Oceanos - how would you have handled it? [moved from New Jersey board]

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Disapointment at Oceanos - how would you have handled it? [moved from New Jersey board]

Snorkelvik | Apr 19, 2010 10:39 AM

Last week, my fiance treated me to dinner at Oceanos to celebrate our "anniversary". I've been there a few times before and love the fresh seafood. The owner, Peter, was very nice and came to our table a few times. He readily recommended the black sea bass, saying it was swimming the day before. I love sea bass, and was leaning that way, so that's what I chose.

When he came over to check on our dinner, I told him that mine was not hot. You could tell it had been sitting around for a while, and pretty dried out. He offered to take it back and heat it up for me, and I said, pointing to areas of the fish, "No thanks, it is pretty well cooked here and here, I don't want it to dry out anymore." He smiled, asked my fiance how his meal was, and left the table. WTF?

I helped my fiance finish his dinner (isn't he a sweetie?) which was much hotter and very good. Our waitress didn't come around to check on our dinner, the busboy took away my uneaten dinner and that was the end of it.

I was really disapointed. I love black sea bass, and was so looking forward to fresh fish!!! What a waste of a beautiful fresh fish and my fiance's hard earned $37.

What do you do when you tell the owner about a problem and he ignores it? Anyone would have been able to look at my fish and tell it was overcooked - I would have overlooked/forgiven it not being hot if it had been properly cooked, it would still have been tasty. Can anyone give me some advice for I could have handled this better? Would you have pursued it, or just chalked it up to an off night, like I did?

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Oceanos Restaurant
2-27 Saddle River Road, Fair Lawn, NJ 07410

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