First, this thread from last year contains some similar observations to our experience last night, so credit to Striperguy's review.
Last night we met up with 3 friends at Deep Ellum. One friend had called ahead and "reserved" a table for dinner at 8. When my DC and I were the first there, we were unsure whether we had a reservation or whether such a thing was possible, so we asked the bouncer who said "no." We called our other friend to let them know that there was no reservation policy (which would not have been surprising) and he swore he was told on the phone that they could take a reservation. We took the time-honoured "if you don't like Mom's answer, check with Dad approach" and the manager (owner?) confirmed that the reservation had been taken and pointed to a table- "we're just waiting for this table to leave and it will be yours." Problem solved? Not really.
Our other friends arrived at 8:05, and one of them had a driver's license that had expired 2 weeks ago on her birthday, unbeknownst to her. The bouncer promptly kicked all of us out. Now, we're all in our thirties and we offered to have her not drink, etc. No go. So we left and were standing on the sidewalk deciding where to go when the manager once again came to the rescue by coming outside and inviting us back in and after looking at a few other items from our friend's wallet, agreeing that it seemed likely she really was of age. Problem solved? Not yet.
Fast forward a while... it's now 8:40, and our table is still not ready. We've procured drinks- I had a blue moon cocktail, which was served in a chipped glass with a sharp rim and which really didn't have any hint of the creme de violette that was supposed to be in it. Everyone else had beer-- it's true their selection is excellent; no complaints there.
Finally, at 8:55 we were seated at a different table from the one we were told was "ours." Now, I get that it's not a reservation-y type place. So, don't take reservations. But don't take them and then fail to honor them to the tune of almost an hour. Again, the manager came to the rescue (sensing a theme here?) and bought our table an appetizer- very nice calamari, well fried. Problem solved? Again, no.
Entrees arrived and were mixed- the cassoulet got a good review. My DC's best wurst plate was good, but as commented previously a rather small portion for the $15 price. A steak frites looked good. Then, my duck confit salad... for $14, I had expected a dinner salad type portion. It really was more of a side salad amount of greens, with a nice duck leg. However, quite a large percentage of the greens had that slimy dark edge that means they've been sitting in the fridge too long. When that happens to my greens at home, I pick them over and eat them anyways. But for a $14 salad, I don't want _any_ slimy edges on my greens. So, I sent it back and the waitress was very apologetic and took it off the bill.
So, the take home message here is that the beer selection is excellent, and the manager and waitstaff went out of their way to try and give our party a good experience, but it still fell far short. If Deep Ellum were nearby, I'd maybe go back for a beer only, but with Redbones around the corner I don't think we'll be visiting again any time soon.
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