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How to deal with Cityspree certificates

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How to deal with Cityspree certificates

Steve | Nov 12, 2001 07:59 PM

I got the following email today from someone on the board. I thought it would be useful to post it and my reply. It stemmed from a posting made here months ago offering some New York Cityspree Certs I had.

Steve in Philly

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Michelle:

Yours is the third message I got re Cityspree from my Chowhound Post so i think I'll post my reply to you there as well.

Cityspree is belly up. They do not reply or answer mail. There are two ways to deal with your certificates.

1) Call the restaurant and ask if they will still honor it. They had the agreement with Cityspree and you shouldn't lose. More importantly, the reason they signed on with Cityspree was to get their name out and if you go and enjoy it, they will benefit. About 50 % of the places I called said they would honor it and they have. Good business sense!

If they say they will not honor it, then you can do two things. First, tell them you purchased the certificate to try their restaurant and that they are not being professional and you will share their attitude with your friends. (They don't want bad publicity and may change their mind.) AND you can apply for refund through your credit card company for goods not delivered. BUT to do this, make a list of the certificates, their numbers, dates and what you paid for them. Sxerox the certs and the list and send to Cityspree's Vestal NY address by CERTIFIED MAIL (return receipt requested.). They will not sign for them and in 4 weeks you will get envelope back from Post Office. Make a copy of the envelope where it's marked "Undeliverable" and send it to your credit card company dispute department with your list and request a credit. I got mine as did some friends.

It was fun while it lasted. The company was bought by www.restaurant.com which will not honor the certs. They sell new ones on the internet at www.restaurant.com but, at least in Philadelphia, there are none.

Hope this helps!

Steve

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