Date: Saturday January 23, 2010
Time: 5:50 pm
Occasion: Early dinner
My wife and I ended up at Toni Bulloni at 5:50 pm and was greeted by the bartender/hostess. She asked if we had a reservation and we replied "No" while I scanned the restaurant for seats; and there were plenty of seats available. 3 people were sitting at the bar and a table of 4 in the rear of the restaurant. She then asked if we wanted to sit at the bar which we declined. She said "I can seat you but will have to rush you out for 7:20 pm". Looking at our watches, we said we will be done before then. She reminded us again that we must be done by then and proceeded to sit us in the rear of the restaurant. We also heard her tell the server of our "arrangement" and that we need to be out before 7:20 pm.
Minutes after sitting down a table of 5 got seated beside us by the same woman that sat us and once again told the server that the new table also is aware that they have to finish before 7:20 pm. There was nothing discreet and although she was speaking to the server, her voice was loud enough that it almost seemed like she was talking to us or the customers she just sat.
At no point in the evening did we feel like we were the customers. The bartender/hostess made us feel like she was doing us a favour by allowing us to sit at a table and take in the great Italian feast that many have claimed they serve. We ordered pizza and risotto and we can honestly say it was subpar for the area and price. Risotto was mushy and no real mushroom taste. Pizza was far from a good Italian thin crust pizza. Doughy and very salty!!
I would think in economic times like these, businesses are more cognisant of the important things, like customer service. Customers have many choices these days - choice of restaurants and choice of eating out or staying in. If this is the kind of service Toni Bulloni continues to provide, then our choices will certainly be limited.
156 Cumberland St, Toronto, ON M5R1A8, CA