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Manhattan

An out of control customer

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An out of control customer

Faren | Apr 5, 2003 11:52 AM

Its not unusual to see on this board stories of poor service, bad food etc. And this is as it should be. But now I want to raise the issue of out of control patrons. Here's what happened. We went to Lozoo last night (thanks all for the on point recs) and arrived at 6:45. The place was near empty - but by Village standards its still early. A few tables down was an older couple (maybe early 60's). I noticed them right away because the woman was a "loud talker" They appeared to be finishing up their appetizers and around 7:10 their main entrees arrived. In a very loud voice the lady told the server to take it back, that they had just finished their app but 10 minutes before and were not ready for these. The server apologized and began to remove the plates. The waitress came over and also apologized and the lady launched into a loud diatribe about how they were trying to hustle them out, this was no way to run a restaurant and no one would return if that's what their service was like. Not only was she loud but her tone was condecending and offensive. The staff again apologized. Later when their food came she proceeded to lecture them on the pancakes - why did'nt they open up - and on and on ...again using a very offensive tone. The waitress said if they didn't like them she would remove the offending item and would be happy to substitute. The response was just another lecture on how chinese food should be prepared. The other thing this lady kept referring to was how she had heard about Lozoo and I'm hoping she was not a CHowhound. We felt so bad for the waitress and staff who were as sweet and patient as could be. It is true the kitchen is fast (I find this in most chinese kitchens) but it is equally true you are not rushed there - we were there for 2 hours. The food was great, drinks were great and prices reasonable. Now I am not shy about speaking up when somethng in a restaurant is really off, but I'm always civil and never raise my voice. This lady also struck me as someone who could simply not be pleased. I think a good dining experience is a two-way street and this woman violated almost every "tenet" of it that I can think of.

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