i have to credit fellow hound fwilhelm for this phrase describing a fast food joint's servers: "consistently dormant staff."
i find the wendy's near me to be consistently bad. dormant is one thing, somnambulant is another! mickey d's: don't try reasoning with them. it's an exercise in translation/logic frustration. bk? meh. applebee's, pretty good. tgifs. won't go.
i think starbucks has good customer service.
which food chain has the best-trained, most "with-it" employees? i recognize that different locations have varying performance levels. but i'm asking really about "across the board," in all locations you've ever used? do you travelers notice big variations in urban/rural?