Back in August, I stopped by City Bakery for one of their buttery, flakey croissants. After I took one bite, I was in shock. While it looked like a City Bakery croissant on the outside, it was pretty doughy on the inside. Where was the light etheral flakey goodness that I came to love? I've had supermarket croissants that were better. I asked management if they had changed suppliers, bakers, etc. She rudely told me that nothing had ever changed about City Bakery. I kept insisting that this is a different product than what I am used to. She basically treated me like an idiot -- that I had no idea what I was talking about. Because it was a humid day, I chalked it up to the weather conditions.
As the weather was pretty dry today, I thought it would be a good day to give the City Bakery croissant another go. It was the same croissant that I had back in August -- ponderous, like a dinner roll. I brought this up with the manager. This manager said that they change bakers all the time. He was incredibly receptive to my comments. He did write my complaint down and said that he would look into it. I hope they change back to the original bakers as I'm incredibly disappointed. While I still will go to City Bakery for their other baked goods (melted chocolate chip cookie, vanilla bean shortbread cookies, chocolate chip cookies, tarts), I'll have to make my way down to Ceci-Cela for some croissants. btw, I don't feel that Tisserie on Union Square West is an adequate substitute.