We had our wedding at the Capitol Event Theatre at Yonge and Eglington in Toronto. Beware of this place. Only can I talk about it calmly 5 months after the disaster. I was crying on my wedding and was still shaken 1 month later. The service was down right horrible and the food was nowhere in quality in comparison to their expensive pricing. Most people at my wedding were left hungry and some people had to eat out after my wedding. That is not what you expect for $170 per head. That does not include the alcohol charge. Carlo Parentela, President &
General Partner and Lisa Barbieri his Executive Assistant never compensated us for the disaster to this day. They charged us gratuities in full before the event and have tip jars at all of the bars?
This is an example of how the chef and event planners Kaitlyn Isles and Carmelinda DiManno treated us. I asked for an appointment or even to be able to discuss the food with a chef so he can help us select the menu. When finally did call me back this is how the conversation went. I said “Hi, I am so happy to hear from you. My fiancé and I wanted to be able to discuss the menu with you quickly and he said to me. “What’s your problem with the menu?” He said it with an attitude like me asking to speak to him was inconveniencing him. He then said with attitude “ Didn’t you choose this menu? You did not taste this stuff? “ Why was he being rude to us? He was not even aware of the circumstances regarding the food and he was rude to us. When we finally did meet with him. It was such a rush, again like we were inconveniencing the hall. It was so important that our food was enough because I did not want 172 hungry people and they kept reassuring me that the food would be enough and it would be great. From the canapés that I tasted...the vegetable wrap did not taste good and so people hardly ate it. There were pieces in the wrap that were not edible and that I had to politely put in a napkin. The little toast crackers with a cheese on it were also not tasty and I could not finish mine. The chicken skewers and the lamb lollipops were good. I was praying that the salad, entree and dessert were amazing like Kaitlyn, Carmelinda and the chef reassured me but they were not at all.
They got the most important things on the day of my wedding like...what time the reception started (my guests were clueless when they walked into the venue because the place was not even set up. They forgot where my head table and cake table were to be placed and they asked my when I was greeting my guests. They dragged me into a room to sign a credit card slip that was already processed for a small amount of $300 before they were going to greet any of my guests even though I had already paid over $25,000 in full including all of the gratuities. This could have been done after the perhaps.
I am just warning anyone thinking of spending your hard earned money here. Think twice and do not be fooled by their description of what the night will be like. There were so many more problems but that should be enough for anyone.
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