New to the "Chow" scene but had heard this is a good forum and wanted to see if others had experienced anything similar. I am always disappointed when the food is good but the front of the house is not in order. Appears to be another case of too much south Minneapolis attitude being served.
Blackbird staff if you're reading this - in this economy, the front of the house counts, too, and if you give up on it, we may give up on you. Read on if you want the details.
Went to Cafe Blackbird - a casual eatery in south Minneapolis - for dinner (previously there for brunch) last Saturday. I had called to make a reservation and was informed that they did not take reservations and they would see us later that night. Upon arriving, we were told (upon asking) that all of the empty tables were taken ?! but they could find something for us. Is there a call ahead policy? Nobody told us in advance.
We were seated shortly - nice - and sat down for a very some good food that is accurately praised for its craft, and also hyped for its local sourcing. However, one of my dininng companions received the wrong sandwich and when the waitress had not returned quickly, he decided to try it - he found it good, just different, you know, steak vs. the wished for fish. When he asked what he had been served, the waitress laughed and admitted it was her mistake. By now, the sandwich was about 1/3 finished, so he continued on with it and did not ask for it to be replaced.
For dessert, we ordered the vanilla ice cream & espresso - typically referred to as "afogato" but not at Blackbird. I asked if it came with anything such as a cookie or biscotti and was told "no". I asked for a piece of biscotti with it and was served 2 thin slices (1/4 inch). Upon receiving the bill, I realized that the waitress had charged us $2 for the biscotti. I thought it seemed an unpleasant end to the meal since she had made a mistake regarding the entree and had not bothered to find another way to make up for it aside from bringing out an entree after most of the meal would have been completed.
Our previous brunch experience was good food but not particularly attentive or helpful service from all staffers, especially regarding a cold draft that was blowing paper lamps around like a fan was in the room.