I've posted re: my bad experiences at Brent's Deli Northridge, but decided to try again yesterday morning for my birthday breakfast.
We requested a booth and were told that the wait would be 20 minutes, which was reasonable. The wait was actually 10 minutes, when we were seated in a large booth against the wall.
Our drink order was taken promptly by the busboy, orange juice, coffee and a coca cola. We received our drinks very quickly.
After a few minutes the waitress took our order. She wrote everything down. We explained there would be a special order. My husband ordered the lox platter as usual, with a special request that there be no cole slaw on the plate, or near the plate. He hates mayonnaise and hates cole slaw. The waitress asked if he wanted anything else, and offered extra tomato, which he accepted. I ordered the corned beef hash and eggs.
So far so good. Until our food arrived.
Our original server had vanished, our food was brought by another server, who failed to tell us she was our new server, or that the other woman had gone on break. There was a huge bowl of cole slaw on his platter of lox, with the mayonnaise-y sauce dripping all over the lox and onions. This is not what we ordered and just the situation we wanted to avoid. Since it was my b'day, hubby asked for napkins and started mopping up the cole slaw sauce off of the lox and onions.
My hash was burnt to a crisp - literally so black that a burnt crust had formed on the entire bottom of the hash. It wasn't a situation where I could have eaten around the burnt part, the entire portion was black. It was inedible.
Next, my rye toast arrived, which was fine. The bagels for the lox platter arrived, but with only one bagel, not the usual two, with no butter. Then we noticed there was no cream cheese on the lox platter. How can that happen in a deli?
We tried to flag down our server, when we asked the server that brought our food for our original server, we were told in a brusque voice that she was on a break. This was funny since she was standing right across from us in the dining room.
At this point, we tried to explain the problem, the servers attitude and body language was indifference, as in "yeah, so?" - it was only at the end when we were asked in a brusque voice with a bad attitude what we wanted to solve the problem.
We then realized the futility of the situation, and just got up and left.
This is not the first time we've had the problem with the cole slaw - but had decided to try again - how difficult is it to leave the slaw off the plate? And if the order was placed correctly, why was it allowed to go out of the kitchen incorrectly?
The combination of the wrong order, burnt food, lack of caring. lack of attention to detail and bad attitude has left us with a bad taste in our mouths. Sorry Brent's. but we won't be spending our $50.00 for breakfast with you again. With the lack of customers there at 10:00 am on a Sunday, I'd say that others feel the same way.