Yesterday I went to Brandy Ho's Hunan Food on 217 Columbus Avenue in San Francisco for lunch. I've always enjoyed their Gon Pao Chicken because they make it so spicy. Also, I like how they wok it right in front of you so you get to see it being made while you're sitting there. I got it as a lunch special. It came with an onion cake, hot and sour soup, and cold noodles covered with peanut sauce and cucumber slices. When the main dish arrived with the bowl of white rice my mouth watered. I like how at Brandy Ho's they use a minimum of sauce so the food looks and tastes fresh and sumptuous. Also, they don't use MSG like many other restaurants. I put a piece of chicken in my mouth and suddenly my meal took a turn for the worse. My mouth did not pucker. My eyes did not water. In fact, nothing happened. Nothing. That's because there was no spice. None. Nothing. There was absolutely no flavor to the chicken. Something had gone terribly wrong. I got the server's attention and pointed out to her the problem. She told me that they don't make any dishes spicy and that you have to request the dishes be made spicy if you want them that way. My mouth dropped open. I wasn't going to argue with her. The menu clearly stated the dish was spicy and it is called Brandy Ho's Hunan Food, after all. I explained this to her and told her how whenever I've eaten there, the food has always been spicy when I order it, but she just kept insisting that they've never served spicy food and I should have made a special request if I wanted it to be that way. Needless to say, I did not finish my meal. I haven't been to Brandy Ho's for a few years so I don't know what has happened. Has it gone downhill or did I just happen to have lunch there on a bad day?